TERMS AND CONDITIONS OF USE AND CONTRACTING
Naturhouse Health Limited (hereinafter “NATURHOUSE” or “us” or “our”), 165 Kimmage Road Lower. Dublin, 6W (Ireland).
This statement of Terms and Conditions of Use and Contract was amended on 14/09/2021.
PLEASE CAREFULLY READ THESE TERMS AND CONDITIONS BEFORE USING THIS WEBSITE.
IF YOU DO NOT AGREE WITH THE TERMS IN THIS AGREEMENT, DO NOT ACCESS OR USE THIS WEBSITE AND DO NOT PROVIDE ANY PERSONAL INFORMATION.
Moreover, by using this website, you agree to be legally obliged to comply with these terms and conditions, as if you had signed this agreement. If you do not comply with these terms and conditions at any moment, we reserve the right, when applicable, to cancel your password, user account and/or access to this website (or any part of this website).
This agreement is drawn in English. The subsequent exchange of information will also take place in this language. The customer may not take advantage of his lack of knowledge of the chosen language to invoke the non-application of one or more conditions.
The mere wish expressed by a client regarding the purchase of a product is not sufficient for a contract to be formed. The client may only place an order on this website after confirming that they have read and agree with the NATURHOUSE general terms and conditions of online sale.
At our discretion, and without prior warning or liability, we may suspend, modify or alter any aspect of the website, including:
Restricting the period of time the website is available.
Restricting permitted use.
Restricting or cancelling the right of any user to use the website.
You accept that your access or use of the website may be cancelled without prior warning.
In the event of force majeure, NATURHOUSE reserves the right to suspend its obligations for the duration of the event of force majeure or to terminate the contract.
The language used in this website for information, order management, conflict resolution, requests and addressing complaints is English.
It is very important, for your own awareness, to read the Liability Disclaimer that we provide here.
PRODUCTS, CONTENT AND SPECIFICATIONS
All the characteristics, content, specifications, products and prices of the products and services described or represented on this website are subject to changes at any moment and without prior warning.
NATURHOUSE tries to ensure that the information on this website is complete, precise and up to date. Despite our best efforts, the information on this website may occasionally be inaccurate, incomplete or out of date. We do not make any claims regarding the integrity, accuracy or actuality of the information on this website. For example, the products included on this website may not be available, may have different characteristics to those listed, may have a different price to the one indicated on the website or may contain a typing error on the price. We may also change the information about prices and availability without prior warning. Although our practice is to confirm orders by email, receipt of an automatic order confirmation by email does not constitute definitive confirmation of the sale of a product or service. We reserve the right, without prior warning, to limit the amount of the order of any product or service and/or reject the service to any client.
PRICES AND PAYMENT METHODS
Prices stated during the purchase process are in Euro and include VAT and service costs, unless explicitly stated otherwise. Transport costs are not included in the prices of products and services. It shall be charged separately. The applicable VAT type shall be the valid VAT type in Ireland. ***
NATURHOUSE reserves the right to change the sales prices at any moment. However, purchased products and services shall always be invoiced (unless there is a manifest error in the price in the web shop) at the prices stated in the order confirmation email. These are the applicable prices at the moment of purchase.
You may only pay your online order with a debit or credit card (VISA, American Express, MasterCard, Bancontact, PayPal (to be confirmed).
The customer guarantees that they are authorised to make online payments with one of the payment methods mentioned above and that they have enough funds in the bank account linked to said payment method.
DELIVERY METHODS AND TIMES
The delivery will be carried out by An Post . Home delivery of orders made online at NATURHOUSE within Ireland will carry a cost of €5.99. Purchases that exceed €50 will have no delivery charge.
Your order will be delivered between 1 and 5 working days following receipt of the order confirmation email. You may track your order status using the tracking number we include in your order confirmation email.
When an order is made, it will be delivered to an address chosen by the purchaser, provided that this delivery address complies with the delivery restrictions indicated on this website.
This website currently operates and sells only in Republic of Ireland. Hereinafter, this geographic area will be referred to as “the Region”. Therefore, products may be delivered and distributed only in the Region. Use of this website and purchases made on this website are understood to have taken place in Ireland, as such they are subject to the applicable laws and regulations. NATURHOUSE will neither accept nor deliver orders outside the aforementioned Region.
All purchases on this website are made in compliance with a delivery contract.
NATURHOUSE can accept product returns only in the event that the product has not been opened and within 14 days of the date of receipt. Returns will not be accepted after this period
If you would like to return an item for any reason, first contact us in writing using the means outlined in the “How to contact us” section on the “Legal Notice” page. You will be asked to provide the order number you received when making the order on the website. Once we have determined that your goods can be returned, we will send you a Returns Authorisation Number and instructions about how to complete the process.
All refunds will be made via the same payment method as was used for the original purchase. The refund may not appear in your account until two invoicing cycles have passed.